Time Requirement: Full-time employment, Monday to Friday opportunity.
Location: Fairfield, CA.
Helps utilities and government agencies create flexible and affordable solutions for customers struggling to pay off their debt. Our intuitive approach to payment plans and relief distribution leads to increased customer enrollment and recovery rates far higher than the industry standard. As a result, customers pay off debt sooner and with fewer penalties, and our partners reduce delinquencies and increase revenue.
The team strives to treat people who are struggling with dignity and provide them with the tools and resources they need to succeed. Our expertise spans sectors: we are technology experts from companies like Google, Stripe, and Palantir, as well as accomplished government leaders. We have raised over $50 million and we’re backed by leading investors such as Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (formerly Sweat Equity Ventures), Howard Schultz, and others. We're proud to have recently been chosen as one of Fast Company's "World's Most Innovative Companies of 2022."
We’re looking for an experienced Manager of Client Success (MCS) to join our growing team. The primary responsibility of the MCS will be to oversee operations of our main call center serving our utility and criminal justice customers. This will include everything from hiring and training to building runbooks to holding the team accountable to SLAs and KPIs. This is a demanding, rewarding role that will appeal to candidates who are high-energy and motivated. The MCS will manage a team of 5-10 Client Success Associates. This role reports to the General Manager of Utilities.