Advice from experts · 8/23/2023 · 1 min read
Why Resource Management in Professional Services is Key for Client Success
In a world where business needs are always changing, how can we ensure we're equipped with the right people to help our clients succeed? Welcome to RocketPower, where we've turned this question into our mission!
At RocketPower, we firmly believe that understanding our collaborators is as vital as understanding our clients. By discerning our client’s objectives and matching them with the right professionals who can execute them, we can be confident that success is already half guaranteed.
The Importance of Knowing Our Team
Resource Management isn't just about allocating resources to projects. It's about listening to what people say regarding their dream job, understanding how far they are from achieving it, and identifying what they need to bridge that gap. Many times, it also means informing them that market trends might be shifting elsewhere, and they might need to bide their time. However, we strive to offer them meaningful opportunities as they await their dream role.
No company stands to benefit more than when its employees are doing what they genuinely love.
It's not uncommon to see companies recruiting externally for roles when the right candidate is already within the organization, waiting for a challenge. Engaging in frequent, structured conversations with employees to understand their experience, aspirations, and working style often reveals untapped potential. And if the necessary skills aren't present yet, you can assist them in acquiring them, preparing them for the next step in their career journey.
Moreover, effective Resource Management requires ongoing communication with clients, understanding their needs both before and during projects, and recommending the best fit. But this can only be achieved if we've connected with our team first.
Resource Management’s Role at RocketPower
Our Resource Management team at RocketPower is perpetually liaising with all key decision-makers – from Sales and Operations to Finance. Every piece of information received aids in gauging market demands, evaluating our delivery to clients, understanding its financial implications, and swiftly making any talent-centric adjustments when necessary.
Our recruiting services manage professionals from all over the world, proficient in multiple languages, covering every time zone, and possessing a deep understanding of a myriad of industries. Whether focused on recruiting for large multinationals or niche roles in startups, we utilize a comprehensive toolkit to ensure efficient resource management
Resource Management Toolkit
In Resource Management we ensure we have several tools to share with your Clients/potential clients since we believe that data is Key for decision making.
Detailed info about our collaborators’ experience by Industry/Role.
Graphics showing where our talent is based, language capabilities, time zone, and experience.
Based on client KPIs, we track the success rates of our resources.
Reporting of utilization by industry, roles, and geo, so that clients know exactly the experience we have.
PROCESSES & TOOLS:
Clear understanding of the processes and tools resources are knowledgeable in. Furthermore, we recognize that each individual possesses a distinct style. Achieving the right Recruiter/Client style alignment is something we prioritize. That sensation of partnering with someone who not only understands your company's culture but can also effectively market it and deliver the profiles you're after is genuinely magical.
An Example of a Win-Win Situation
We at RocketPower invest time to understand our collaborators in various ways:
Through one-on-one sessions, we gauge each member's satisfaction with their role, their preferences, and their career aspirations.
In group sessions, we observe their interactions and communication styles.
Additionally, we focus on topics that inspire and motivate them, from community involvement and wellness priorities to personal hobbies and interests outside of work.
Coupling the insights from these interactions with feedback from their managers, we derive a clear picture of their ideal role.
A while back, we noticed a team member who had been eagerly waiting for a leadership role. He had excelled in his objectives and helped his peers achieve theirs across various clients. Eager to lead a team, he waited for the right opportunity. His high-energy, risk-taking, innovative, and team-centric attitude meant he needed the right match. Six months later, we identified a prospective client mirroring his energy and style. Including him in the sales discussions allowed the client to firsthand witness the level of support they'd receive. The CEO, though unfamiliar with recruiting strategies, resonated with our team member's passion and expertise. The synergy was palpable. Consequently, our collaborator landed the role he had been vying for in a sector close to his heart – video games.
At RocketPower, we understand that people form the core of any business, propelling it forward even during challenging times. When the right mix of individuals, enthusiasm, and objectives converge, the results can be astounding. Curious about how RocketPower can revolutionize your talent management approach? Contact us today!